Collaboration
- Collaboration
It’s on the list! Make this year a customer-friendly Christmas
I often joke about my love/hate relationship with Amazon due to my excessive use of their app (which I did install on my own device, I do admit!). During the
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- Collaboration
Abracadabra! Bring some wizardry into your contact centre with APIs
They say patience is a virtue, but apparently not one all of the UK can claim to possess. And it’s official. According to new research earlier this year, as many as
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- Collaboration
When Harry met Sally? The best coupling in 2017 is when AI met Collaboration
Whenever anyone mentions the film ‘When Harry met Sally’ there is an instant conjuring of that restaurant scene. I’m a child of the ’80s though, so that…
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- Collaboration
So really, how secure is your collaboration solution? Find out more LIVE with Cisco experts…
I had a letter from my bank this week asking me to give them a call about fraudulent activity on my card. This was after painfully failing to be able
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- Collaboration
QUIZ: What era is your office?
Quiz klaxon! Here’s a Starter for 10: where do you spend as much time as you do at your very own home? And sadly, the answer probably isn’t the beach….
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- Collaboration
PODCAST: Collaboration Technology Update
In this episode we are joined by guest co host Joachim Mason @yoksmason and Collaboration Expert Scott O’Farrell @ScottOFarrell1. Scott shares some great new innovation in Cisco’s collaboration technology, discussing
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- Collaboration
GIFing our way through the Waterloo upgrades… #webexnotwaterloo
If you follow us on Twitter then you’ll already know two things: one, we love a good GIF, and two, we’ve created a few of our own to highlight some
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- Collaboration
Train travel disruption: there has to be another route
Living in the South East has historically been seen as an advantage. Close proximity to the capital and having fast and regular public transport links to various hubs has certainly
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- Collaboration
Why Is Empathy Important in Customer Experience?
According to Edith Stein, a German phenomenologist, empathy (not to be confused with sympathy) can be facilitated. It also can be interrupted and blocked, but it cannot be forced to occur. Just to first
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- Collaboration
Don’t let your collaboration tools gather dust
Use it or lose it Collaboration tools are a lot like a gym membership. People buy them, with good intentions, to fix a problem. But in both cases, just buying
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