customer service

It’s on the list! Make this year a customer-friendly Christmas

I often joke about my love/hate relationship with Amazon due to my excessive use of their app (which I did

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Building the Customer Experience Connection

It is said you’re only as strong as your weakest link. Wise words. Yet in today’s world, although you may

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The time is NOW for commercial insurance

If you’re in UKGI, your time is now. Whatever the economy does, digital disruption is here. Now is the time to protect, grow

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Knowing The Value of Customer Experience In Our Digital Age

Consider this: 86% of buyers are willing to pay more for a better Customer Experience, yet brands in the UK

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Why contact centres need to integrate channels to avoid a Christmas and New Year hangover

It’s that time of year – the build up to Christmas followed by intense activity around the January sales –

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IT leaders must provide innovative responses to the service demands of today’s customer

Technology has transformed the way customers expect to interact with businesses and organisations, putting the IT professional at the front

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Digitisation and the opportunity for customer service

Digitisation is disrupting today’s organisations. A host of new and emerging technologies are at your fingertips, creating an opportunity to

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Tackling the five moments of truth in customer service

We as consumers are ‘always on’. We’re constantly mobile and such we expect our requests and demands to be met

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The good, the bad and the ugly of contact centres

Lucas Betes, blog editor speaks to Claire Ryan, Collaboration & Data Centre Marketing Manager, Cisco UK & Ireland about a

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