Articles
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CollaborationAbracadabra! Bring some wizardry into your contact centre with APIs
They say patience is a virtue, but apparently not one all of the UK can claim to possess. And it’s official. According to new research earlier this year, as many as
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CollaborationWhen Harry met Sally? The best coupling in 2017 is when AI met Collaboration
Whenever anyone mentions the film ‘When Harry met Sally’ there is an instant conjuring of that restaurant scene. I’m a child of the ’80s though, so that…
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CollaborationQUIZ: What era is your office?
Quiz klaxon! Here’s a Starter for 10: where do you spend as much time as you do at your very own home? And sadly, the answer probably isn’t the beach….
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CollaborationGIFing our way through the Waterloo upgrades… #webexnotwaterloo
If you follow us on Twitter then you’ll already know two things: one, we love a good GIF, and two, we’ve created a few of our own to highlight some
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Small and Medium BusinessImproving customer experience
It goes without saying in the modern Customer Experience (CX) landscape that excellent customer service typically leads to greater loyalty and revenue, increased customer lifetime value and future recommendations. When…
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Small and Medium BusinessTreading the talent tightrope
The business of attracting and retaining top talent for your business Talent. Britain’s got it. The X-Factor has it. We just have to ask Simon Cowell, apparently. Unfortunately, Syco isn’t
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CollaborationQUIZ: What’s your hidden conference call personality?
To help tackle this collaboration conundrum, we’ve designed a super quick (and totally scientific) test to reveal the conference call personality in us all.
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CollaborationThe Power of Three? In 2017, it’s all about the Power of Team…
“If you want to go fast, go alone. If you want to go far, go together.” ~ African Proverb What do you think of when I say the word team?
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Collaboration5 nice problems to have… Feeling flexible? How you can retain the best talent in a digital-first workplace
How flexible are you? And I’m not talking about how well you’ve perfected your downward dog. All credit to the yogis out there, though. Last year a study reported a
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CollaborationTropo.eu launches powering voice and SMS via APIs while enabling data privacy
Data privacy. An important topic that has been popular recently, and one that we take very seriously. European companies have multiple requirements. Compliance, partner and customer demands, or just a
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