Customer Experience

How to exceed all customer expectations with Webex

Is the rule of seven a real thing? Does it really take hearing something seven times before it sinks in

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The customer loyalty conundrum: time to wake up!

“Loyalty is driven by how well a company delivers on its basic promises and solves day-to-day problems, not on how spectacular its

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Improving customer experience

It goes without saying in the modern Customer Experience (CX) landscape that excellent customer service typically leads to greater loyalty

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Why Is Empathy Important in Customer Experience?

According to Edith Stein, a German phenomenologist, empathy (not to be confused with sympathy) can be facilitated. It also can be interrupted and blocked,

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Why working in Retail got so frustrating, and how Cisco Retail is working to fix it

Ever find shopping frustrating? I do, as I lamented in my last blog. But we should all spare a thought

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Watches, Customer Experience and Divorce

I am a self-confessed ‘watch geek’. Everybody who knows me knows how obsessed I am with watches. I love a quality time

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Building the Customer Experience Connection

It is said you’re only as strong as your weakest link. Wise words. Yet in today’s world, although you may

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Diary of a Digitally Disrupted Consumer: #BacktoSchool

Back to school; three words guaranteed to drive fear into parents everywhere. It’s not the prospect of waving their little

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Knowing The Value of Customer Experience In Our Digital Age

Consider this: 86% of buyers are willing to pay more for a better Customer Experience, yet brands in the UK

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The good, the bad and the ugly of contact centres

Lucas Betes, blog editor speaks to Claire Ryan, Collaboration & Data Centre Marketing Manager, Cisco UK & Ireland about a

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