-
It’s on the list! Make this year a customer-friendly Christmas
CollaborationI often joke about my love/hate relationship with Amazon due to my excessive use of their app (which I did
Read More -
Abracadabra! Bring some wizardry into your contact centre with APIs
CollaborationThey say patience is a virtue, but apparently not one all of the UK can claim to possess. And it’s
Read More -
Why Is Empathy Important in Customer Experience?
CollaborationAccording to Edith Stein, a German phenomenologist, empathy (not to be confused with sympathy) can be facilitated. It also can be interrupted and blocked,
Read More -
Analytics – What Next?
CollaborationAnalytics generates a return on investment when it helps you to persuade customers to buy more or stay longer. There
Read More -
Why contact centres need to integrate channels to avoid a Christmas and New Year hangover
Cisco UKIIt’s that time of year – the build up to Christmas followed by intense activity around the January sales –
Read More -
Seriously! Not another analytics play?
CollaborationFor many people, a series of false starts led to scepticism regarding the role of analytics in Customers Experience. The
Read More -
Best of the blog – December 2014
Cisco UKIThe faint jingling of sleigh bells is in the air, the dreaded Christmas shopping is (hopefully) conquered, and the turkey
Read More -
What will tomorrow’s contact centre look like?
CollaborationCustomer Contact Expo 2014 is upon us, and we’re thrilled to be using this opportunity to share our and Cisco’s
Read More