Articles
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CollaborationIt’s on the list! Make this year a customer-friendly Christmas
I often joke about my love/hate relationship with Amazon due to my excessive use of their app (which I did install on my own device, I do admit!). During the
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CollaborationWhy Is Empathy Important in Customer Experience?
According to Edith Stein, a German phenomenologist, empathy (not to be confused with sympathy) can be facilitated. It also can be interrupted and blocked, but it cannot be forced to occur. Just to first
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