Cisco Switzerland Technology Blog

Customer Collaboration Software (Contact Center) Release 10.5 available

Dear Swiss Cisco Community

Cisco is pleased to announce that Release 10.5 of the Customer Collaboration product portfolio has reached First Customer Shipment (FCS).

The Customer Collaboration 10.5 release continues to advance consistency across the portfolio, expands our efforts to simplify the contact center for improved total cost of ownership (TCO), and highlights continuous innovation and an on-going investment in product quality. Release 10.5 includes enhancements to the following products:

  • Unified Contact Center Express (Unified CCX);
  • Unified Workforce Optimization (Unified WFO);
  • Unified Contact Center Enterprise (Unified CCE);
  • Packaged Contact Center Enterprise (Packaged CCE);
  • Unified Customer Voice Portal (Unified CVP);
  • Unified Intelligence Center;
  • Cisco Finesse;
  • Cisco MediaSense.

What’s New in Release 10.5?
Download the high level PDF information document for more details here: Customer Collaboration 10.5

Cheers, Niema

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Cisco Application Centric Infrastructure and Red Hat OpenStack bootcamp

Application Centric Infrastructure.


Two very popular topics these days – and in just over a month’s time we will be offering the very first Cisco Application Centric Infrastructure (ACI) bootcamp in Switzerland, in collaboration with Red Hat and including Red Hat OpenStack.


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New Videos Show the Cisco Collaboration Experience using Expressway

Dear Swiss Cisco Community

Cisco just released new demo videos for you and your customers to take a sneak preview of our Cisco Collaboration offerings.

The videos can be accessed here: Set Your Business Apart

Cheers, Niema


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New Jabber 10.5 Clients–Start using them Today!!

Dear Swiss Cisco Community

The Cisco Jabber team delivers Jabber for Windows, Mac, iOS and Android 10.5 on time and with quality!

You will find a new contemporary look and feel for Jabber Windows, Mac, and Android that aligns with all of the Jabber applications and with the rest of the Cisco Collaboration portfolio. Across the Jabber portfolio, we now support SAML based Single Sign On with CUCM, Unity Connection and IM/P which means you can login once for all your IM and voice/video services.

On Windows, you will also notice new IM toasts, launch Desktop Share from an IM session, new ringtone choices for softphone users, integrated controls for Plantronics headsets, new telephony features such as Hunt Group and Group pickup and on premise Persistent chat administration controls.  On Mac, 10.5 brings support for video desktop share, call transfer, enhanced localization support and improved video quality.

On the mobile front, you can use Jabber on Android tablets and a lot more Android phones, enjoy HD video with the latest iPhone 5s and iPads, and we’ve added deployment flexibility by creating a softphone only deployment option.

Software Download Links:

Resource Links

Cheers, Niema

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Important Security Update for Cisco WebEx and Jabber Customers

Dear Swiss Cisco Community

please be aware and update your customers accordingly.

It is important to understand that some significant WebEx server changes are soon to be enabled on the WebEx cloud servers and this will have an impact on customers’ Jabber meetings client integrations unless these customers have the latest Jabber clients installed.

The minimal supported client releases and other important information can be found @ WebEx Server Communications

For your information; the current Jabber release version is 10.5.

Cheers, Niema

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The next wave of Unified Computing innovation has arrived!

Cisco steps on UCS server gas” (ZDNet)
Why a Red Hat-Cisco partnership is big news in tech” (Triangle Business Journal)
Modular Servers, UCS Mini And More: Cisco Makes Biggest Refresh To UCS Line In Years” (CRN)

The internet is positively buzzing with news around the next wave of Unified Computing innovations launched Sept.4th, and these are just a few examples.

Highlights include innovation in three key areas:

  • Cloud-Scale Computing
  • Edge-Scale Computing
  • Data-Intensive Computing and Core Data Center Applications



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Your New WebEx: Enhanced UI Overview

The New WebEx

WebEx is the Cloud offering from Cisco providing Easy online Meetings and secured shared workspace. WebEx is extremely reliable and highly scalable with more than 1 million meetings happening every day !

As of August 29th, 2014, WebEx T29.8 will be released globally! In this release you will find several new and improved enhancements designed to help make every meeting more productive and effective on any device.



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Cisco Unified Computing Launch Event – Sept.4th


On Thursday September 4th Cisco will unveil, in partnership with Intel, the biggest evolution to its Unified Computing portfolio since the introduction of UCS in 2009.

Broadcast live from New York starting at 16h30 in Switzerland (10h30 EST), this will be an event not to miss!

Please click below to view the registration link and more information on the event.


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Cisco Jabber 10.5 for iOS and Android

As promised Cisco Jabber for iOS 10.5 and Cisco Jabber for Android 10.5 are now available respectively on Apple Store and Googe Play Store.

For those who don’t know yet this great app, Cisco Jabber is a collaboration application that provides presence, instant messaging (IM), voice, voice messaging, and video calling capabilities on Smartphone devices. You can also Escalate your Jabber conversations into multi-party conferencing with Cisco WebEx® Meetings.

This new release gives number of enhancements and capabilities :

New Visual Design

Cisco Jabber for Android offers a new and modern design to align with the visual identity of Cisco’s Collaboration portfolio and to improve user experience. New design changes improve ease of use, such as audio output device switching, application notifications, and tab management.

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