Articles
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PartnersEtihad Airways guests warmly welcomed everywhere with BT Cisco virtual contact centre
Robert Webb is Chief Information and Technology Officer at Etihad. When he discusses the impact of the BT Cloud Contact Cisco platform, he talks of Etihad Airways “re-imagining the digital…
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Collaboration
Ensuring the Customer is Always Right
People’s expectations today are different than in the past, and nowhere is that more apparent than when it comes to customer service. In this digital age, where 7 out of
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Cloud
IT leaders must provide innovative responses to the service demands of today’s customer
Technology has transformed the way customers expect to interact with businesses and organisations, putting the IT professional at the front and centre of delivering change. People expect to be able
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Cloud
Digitisation and the opportunity for customer service
Digitisation is disrupting today’s organisations. A host of new and emerging technologies are at your fingertips, creating an opportunity to streamline processes and achieve operational efficiencies, while simultaneously grasping a
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Cisco UKI
Tackling the five moments of truth in customer service
We as consumers are ‘always on’. We’re constantly mobile and such we expect our requests and demands to be met immediately. Because we’re all demanding a much better service, customer
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Collaboration
Convincing the Board
…. that Connected Omni-Channel is Critical.. In a survey conducted by Cisco, 93% of UK Contact Centre Managers ranked customer experience as their number one priority. However, although delivering the right
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