Cisco UK & Ireland Blog

Phil Hatton

Customer Experience Specialist
Collaboration - IM & Video

Phil is focused on helping clients deliver exceptional Customer Experience through the application of innovative technology.

His passion is evident in every engagement he undertakes with a proven track record in driving successful adoption of Customer Experience strategy adoption to create differentiation.

As a NPS certified professional , Phil focusses on the attributes that are associated with Customer Experience Excellence and works back to see how solutions can be created to drive improvements in these critical areas.

Phil has an extremely rounded and holistic understanding of the strategic Contact Centre needs of global organisations and the tools they need to deliver success and customer excellence.