Cisco Switzerland Technology Blog

Creating Tickets directly from your Cisco Touch10

Thursday, 5 March 2020

Being able to provide feedback in a reliable fashion, quick and easy, will help all parties involved…


  • will get a better service
  • know they’re opinion counts
  • don’t have to bother opening a ticket at a later stage in Tool X


  • get the chance to improve their service
  • don’t have to ask their users to open a ticket
  • learn about their service quality and user satisfaction

This is why we are so excited to share the option to integrate user feedback into Webex Teams and / or ServiceNow directly from the video endpoint. With a few lines of code, the administrator can offer a feedback button or pop up window after each call (see also the Automatic Customer Satisfaction Survey on Touch10 after a Video Call blog entry), where the user can create a ticket. The ticket will be created in ServiceNow and a notification with link to the ticket is send in Webex Teams to the administrator. See below video for the feature in action:




This feature is supported on all our systems supporting CE9.2.1:

  • Cisco Webex Room Kit Mini, Room Kit, Codec Plus and Codec Pro
  • Cisco Webex Room 55, Room 55 Dual, Room 70 and Room 70 Dual
  • Cisco TelePresence SX80, SX20 and SX10
  • Cisco Webex Desk DX70, DX80, DeskPro
Leave a comment