Cisco UK & Ireland Blog

Best of the blog – December 2014

December 24, 2014

The faint jingling of sleigh bells is in the air, the dreaded Christmas shopping is (hopefully) conquered, and the turkey is ready and waiting. Yes, Christmas is on our doorstep… but there’s something else, too – it’s time for or monthly blog highlights!

From contact centres to Connected Santa, here are my top picks from another great month on the Cisco UKI blog:

Clare Ryan – The good, the bad and the ugly of contact centres

What’s it really like to work in a contact centre? In this blog we share a great new video revealing the good, the bad and the ugly of contact centres – both for those manning the phones and those making the calls – plus a sneak peek into what went on behind the scenes of the shoot.

David Whittaker – From tape to IP – the evolutionary journey of the broadcast industry

Here we share the highlights of our December panel session discussing the key challenges the broadcast industry is facing, and how the move to tapeless IP networks is affecting broadcasters and production houses.

Lucas Betes – A very special Christmas mission: Santa’s virtual voyage

Cisco HQ was overtaken by elves this month to become mission control for a special festive project: Connected Santa 2014. Find out all about how we helped connect the jolly red man to children in hospitals all across the UK.

Akshay Thakur – Building a digital future: we future gaze at WIRED Retail

As sponsor of the start-up stage at this year’s WIRED Retail event, we were lucky to catch keynotes by some of the most innovative names in tech. Here we share our favourite takeaways from Intel’s first ever futurologist, Brian David Johnson.

Phil Smith – Making a million

In this blog, Phil Smith, our UK and Ireland CEO, discusses how Cisco is working to address the digital skills gap and why it’s so important that businesses pull together to meet the growing demand for digital.

We hope you’ve enjoyed reading this year’s UKI blog content as much as we’ve enjoyed creating it… see you next year for more!

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