Geoffrey King

Interaction Technology: Neutralizing the barriers of time, location and staffing levels

As part of my continuing series on the 24-hour bank this post builds on the question of how banks could

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Open 24 Hours: Bringing the full Capabilities of the Bank Branch to Digital channels

In my previous blog I presented the idea that Financial Services firms are now expected to operate and be “Open

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Banking Business and Operating Models – then and now

A recent poll by American Banker Magazine on impressions on the future of banking generated some interesting perspectives on what

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Customer Experience – The new competitive frontier for retail banks in an Omni-channel world

A consistent, superior customer experience is a key element for every bank as they define and implement Omni-channel delivery strategies.

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Imagine the Possibilities and Realize the benefits of Organization Innovation in Financial Services

This is the first in a series of blogs where I will discuss the capabilities that are driving innovation in

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Connecting, Change and Communications for Canada’s Credit Unions

By Geoff King, Sr. Advisor and Business Transformation Solutions, Financial Services Industry, Cisco Canada Last month, Cisco was featured prominently

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