#CX

Queue Management in Retail using Meraki MV Cameras

Andrew Longyear explores the power of Meraki in the retail setting and more

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Why Cisco? Why Now?

Cisco helps customers achieve business agility – the capacity to change – by building an Architecture that securely connects any

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How to exceed all customer expectations with Webex

Is the rule of seven a real thing? Does it really take hearing something seven times before it sinks in

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Is end-of-life infrastructure leaving you vulnerable to security breaches?

A recent report by the UK’s Financial Conduct Authority (FCA) paints a damning picture of financial services firms’ security and

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The customer loyalty conundrum: time to wake up!

“Loyalty is driven by how well a company delivers on its basic promises and solves day-to-day problems, not on how spectacular its

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Abracadabra! Bring some wizardry into your contact centre with APIs

They say patience is a virtue, but apparently not one all of the UK can claim to possess. And it’s

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Improving customer experience

It goes without saying in the modern Customer Experience (CX) landscape that excellent customer service typically leads to greater loyalty

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