analytics

Reading the stars for enterprise networks big year: 2017

The world of networking, 2016 also proved pretty significant. A year ago was anyone saying ‘Digital Network Architecture’?

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There’s big data. And then there’s BIG data…

In almost every industry, data is being created in places it never was before. As a result, it’s becoming increasingly

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Give your data centre a ‘Triple A’ rating

Just imagine if you could identify a breach to your network in real-time. Or if you had visibility of hackers

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PODCAST: Wi-Fi Analytics

Wi-Fi is so much more than connecting to the internet (and looking at funny cat videos social media), it can do

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The Value is in the Answers, not the Data

Beyond all the hype and discussions, adoption of big data is simply inevitable. The number of successful case studies continues

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Analytics – What Next?

Analytics generates a return on investment when it helps you to persuade customers to buy more or stay longer. There

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Seriously! Not another analytics play?

For many people, a series of false starts led to scepticism regarding the role of analytics in Customers Experience. The

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Making Analytics a little more……..engaging

Last month I attended @EngageCustomer #CustomerEngagement Summit, where over 700 CX professionals gathered to share views on how artificial intelligence,

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IT leaders must provide innovative responses to the service demands of today’s customer

Technology has transformed the way customers expect to interact with businesses and organisations, putting the IT professional at the front

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Tackling the five moments of truth in customer service

We as consumers are ‘always on’. We’re constantly mobile and such we expect our requests and demands to be met

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