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Markus Harbeck

Principal Architect
Cisco Customer Experience

Markus Harbeck is a Principal Architect at Cisco Systems, leading strategic initiatives within the Customer Experience (CX) organization. He specializes in end-to-end infrastructure automation, advanced assurance and analytics, driving the transition toward autonomous, data-driven operations (AIOPS).

With over 16 years of tenure at Cisco, Markus bridges the gap between complex network architecture and operational agility. His work focuses on integrating AIOps, Network as Code (NaC), and cross-domain orchestration to deliver deep, actionable insights and superior service reliability.

Strategic Focus Areas:

End-to-End Automation: Implementing programmatic workflows to accelerate infrastructure lifecycle management.

Intelligent Assurance: Utilizing analytics to provide full-stack visibility and proactive issue resolution.

Operational Transformation: Architecting "Services as Code" models to modernize service delivery.Multidomain Integration: Orchestrating complex environments to enable seamless, scalable operations.

Markus holds the CCIE (Routing & Switching, Security #8087) and CCDE (#20130015) certifications.

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