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IT leaders must provide innovative responses to the service demands of today’s customer
CloudTechnology has transformed the way customers expect to interact with businesses and organisations, putting the IT professional at the front
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Digitisation and the opportunity for customer service
CloudDigitisation is disrupting today’s organisations. A host of new and emerging technologies are at your fingertips, creating an opportunity to
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Tackling the five moments of truth in customer service
Cisco UKIWe as consumers are ‘always on’. We’re constantly mobile and such we expect our requests and demands to be met
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What will tomorrow’s contact centre look like?
CollaborationCustomer Contact Expo 2014 is upon us, and we’re thrilled to be using this opportunity to share our and Cisco’s
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