Charlotte Sturman

Articles

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  Collaboration

  Building the Customer Experience Connection

  2 min read

  Charlotte Sturman - September 14, 2016 - 0 Comments

  It is said you’re only as strong as your weakest link. Wise words. Yet in today’s world, although you may very well be LinkedIn, it’s connections that matter. Connecting one

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  Collaboration

  Knowing The Value of Customer Experience In Our Digital Age

  2 min read

  Charlotte Sturman - July 20, 2016 - 1 Comment

  Consider this: 86% of buyers are willing to pay more for a better Customer Experience, yet brands in the UK are losing £15 billion annually due to poor customer service.

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