Being able to provide feedback in a reliable fashion, quick and easy, will help all parties involved…
Users
- will get a better service
- know they’re opinion counts
- don’t have to bother opening a ticket at a later stage in Tool X
Administrators
- get the chance to improve their service
- don’t have to ask their users to open a ticket
- learn about their service quality and user satisfaction
This is why we are so excited to share the option to integrate user feedback into Webex Teams and / or ServiceNow directly from the video endpoint. With a few lines of code, the administrator can offer a feedback button or pop up window after each call (see also the Automatic Customer Satisfaction Survey on Touch10 after a Video Call blog entry), where the user can create a ticket. The ticket will be created in ServiceNow and a notification with link to the ticket is send in Webex Teams to the administrator. See below video for the feature in action:
References
- Related documentation on GitHub
- Additional blogs and video can be found on the Cisco Switzerland Collaboration Blog.
Availability
This feature is supported on all our systems supporting CE9.2.1:
- Cisco Webex Room Kit Mini, Room Kit, Codec Plus and Codec Pro
- Cisco Webex Room 55, Room 55 Dual, Room 70 and Room 70 Dual
- Cisco TelePresence SX80, SX20 and SX10
- Cisco Webex Desk DX70, DX80, DeskPro
Authors
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