Cisco Canada Blog

Keep your store associates happy this holiday season with Cisco’s Retail Solutions

November 16, 2017

“It was the best of times, it was the worst of times.” Charles Dickens may have been writing about the French Revolution, but he could just as easily have been writing about the holiday shopping season. That period from Black Friday through to Boxing Day when retailers can breathe a sigh of relief as merchandise flies off the shelf and the bottom line becomes healthier and healthier.

It’s also the time of year where customers are less patient and the demands placed on your store associates become outrageous, potentially leading to employee burnout and post-holiday shopping disorder.

What’s that you ask? See for yourself.

How can Cisco help?

Cisco’s solutions can’t make customers behave better, but they can help prevent some common issues in the holiday shopping period – untrained seasonal hires, long line-ups, and keeping track of stock.

Training Employees

Cisco’s video conferencing solutions provide an optimal way to bring seasonal employees up to speed, while saving retailers time and energy. Employees from multiple locations can be trained at once and can even be recorded for employees to review at a later date. Want to see how it works? Watch this short video.

Tracking Assets

A solid wireless network infrastructure provides the building blocks for organizations looking to improve the in-store experience and enable employees to stay productive, delivering better business outcomes.  By using location-based analytics to get a real-time, birds-eye-view of people, devices, and assets connected to the network, employees are able to respond to inquiries faster and more efficiently.

Improving Productivity

Cisco Spark can help transform the insights gleaned from location analytics into action. Store managers can ensure there are enough cashiers to keep lines moving, that employees are in the sections of the store with the heaviest traffic, and that communication between the warehouse, stockroom, and shop floor remains open, quick, and intuitive. No more making a phone call, hoping that someone is near to the phone to hear it. Cisco Spark goes with your employees wherever they go, thanks to its mobile-first design.

Don’t let Post-Holiday Shopping Disorder affect your employees (and your sales). See how Cisco can help.

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