2015

IT leaders must provide innovative responses to the service demands of today’s customer

Technology has transformed the way customers expect to interact with businesses and organisations, putting the IT professional at the front

Read More

Tackling the five moments of truth in customer service

We as consumers are ‘always on’. We’re constantly mobile and such we expect our requests and demands to be met

Read More

Tom Kneen: My 2015 Predictions

As we enter 2015, our experts make bold predictions about what the year will hold in terms of technology trends. Here,

Read More