Where is my data? A question raised with increasing frequency when I talk to business and public sector leaders across the UK.
It’s not an abstract concern. It’s fundamental. For hospitals managing patient records, financial institutions safeguarding transactions, and critical infrastructure operators ensuring resilience, the answer matters. A lot.
Regulatory complexity is mounting and organisations are rightfully demanding more control over their digital infrastructure. For the last decade we have been implementing solutions in the region to meet our customers not only where they are, but where they need to be.
In 2021 we were the first in market to respond to EU data residency demands with Webex data residency in the EU.
And now, I am delighted to announce that Webex Suite data residency will be available in the United Kingdom. This addresses a gap many haven’t seen met in the market: the ability to embrace modern collaboration technology while maintaining the level of control their organisations require.
Local Intelligence
What makes this significant isn’t just where data lives, our approach inverts the traditional model; your data doesn’t need to travel to intelligence in the cloud, the intelligence comes to your data. You choose. Control stays with you.
Organisations across England, Scotland, Wales, and Northern Ireland will be able to consume Webex Meetings, Messaging, Calling, Slido, Contact Centre capability and our AI Assistant with data processing and storage across Webex cloud locations in the UK.
This means:
- Data at rest and in motion stays at home – geographically distributed across UK locations for redundancy
- AI happens locally –AI Large Language Model (LLM) capabilities, like meeting summarisation and action item generation, are now delivered from within the UK
- Reduced latency – enhanced performance for users in the UK
Secure by Design
Security has always been at the core of Webex, regardless of deployment model. End-to-end encryption secures meetings messages and files, and is designed into the platform from the ground up.
But what we’ve learned from working with highly regulated industries is that value comes when we meet the customer where they are.
You shouldn’t have to choose between innovation and compliance. Between global collaboration and local control. Between advanced AI and data protection.
With Webex, you don’t have to.
“With Webex Suite data residency in the UK, we’re delivering both advanced AI capabilities that process locally, with control over where your data lives and how it’s protected. This is collaboration infrastructure built for how regulated industries actually operate—with enhanced digital control at its core.” Amit Barave, VP/GM Webex Suite & AI, Cisco Collaboration
A Response to Real Need
The feedback we’ve received from customers has been overwhelmingly positive.
With Webex data residency in the UK, we’re putting you at the centre. Enabling you to deploy meetings, messaging, and calling platforms based on your needs, not vendor constraints.
Because in the end, it’s your business, your data, your rules.
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