Another month another partner hot seat! We speak to our technology partners about what makes them tick in tech. For each Cisco Partner Hot Seat in true ‘Paxman-style’ we will be finding out more about their role as partner as well as some of their own pearls of business wisdom. This month we have Yvonne Matzk, Director of Vendor Alliances, Kelway.
How many years have you been working in the industry?
12 years (All of which have been involved with Cisco in some form or other)
What’s the first thing you do each morning?
Check that my family are all present and correct, and then (sadly) look at my phone for any urgent notifications or messages
Tell us five things you do every day in your role
Check on the wellbeing and focus of my team, organise my diary and prioritise tasks , remain alert, and approachable, and maintain contact with my team and peers throughout the day
What’s your number one tip when it comes to dealing with customers?
Listen to what they are actually saying, understand and surpass expectations and deliver an experience that leaves them wanting more
Name one thing businesses tend to forget when implementing or upgrading their technology
How to undertake risk assessment to reduce potential impact on process and people, and taking out adequate Services cover
What’s the number one pain point or concern your customers have?
How to do more with less
What’s your favourite thing about your job?
The people I work with and the positive impact that Kelway has had in my life
What’s the best thing about partnering with Cisco?
The loyalty shown to their partners, and the excitement of being part of the future of IT
Name one device or piece of technology you couldn’t live without
Iphone (as long as the battery life is good)
If you weren’t working in tech, what would you be doing?
Stuntwoman
What’s the best piece of advice you’ve ever received?
You get more from tickling than you do from scratching
What helps you relax at the end of the day?
Hanging out with my daughter and a cold glass of prosecco, both have bubbly personalities
What’s your ultimate comfort food?
Sausage and Mash
Which actor would play you in a biopic of your life?
Jennifer Anniston
If you could possess one superhero power, what would it be?
Mind reader
First music single you bought?
Sister Sledge, Frankie
Apple or Android?
Apple
Who would you least like to be stuck on a desert island with?
Katie Hopkins
What’s your most-used smartphone app?
In your opinion, what’s the best tech innovation of the last 100 years?
The Internet
Authors
1 Comments
Brilliant insight Yvonne. Stunt woman 🙂