Samir Bouguenna

Leader, Customer Experience
CX Centers

Samir Bouguenna serves as a Customer Experience Leader at Cisco. With nearly 20 years of expertise in Aviation, IT, and Customer Success management, he brings extensive experience to his current role. Throughout his career, Samir's passion for understanding technology and using it to address complex challenges has driven him through a diverse range of roles. On a side note, Samir is the author of the customer success book 'Value Unlocked'

Artigos

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  Customer Experience (CX)

  Demystifying Enterprise Agreements Onboarding

  4 min read

  Samir Bouguenna - October 7, 2021 - 3 Comentários

  Samir Bouguenna shares why customer onboarding is critical to get to business outcomes faster and more about the roles of Portfolio Activation Specialists as he presents his team members.

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• 
  Our People

  An Air Traffic Controller finding his way to Customer Success at Cisco

  3 min read

  Samir Bouguenna - April 6, 2021 - 0 Comentários

  Samir Bouguenna, a former Air Traffic Controller explains how he found his way into Cisco and how his Customer Success Manager role relates to his previous experience.

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