Delving into the World of VPN AnyConnect Engineering at Cisco – meet Awais Nisar
Get ready to dive into our newest series, “Introducing Software & Security teams”, where we’re bringing you the real stories from the talented individuals supporting advanced products and services within the teams at Cisco Poland. Discover what makes their work so interesting as they contribute to creating an inclusive future for all through their efforts. Kicking off this series is Awais, a TAC Engineer in Krakow.
Meet Awais Nisar, a TAC Engineer in VPN AnyConnect team.
Awais has been with Cisco since 2020 – he joined as part of the Incubator program, during which he learned about Cisco’s products and portfolio. He’s developed through internship and graduate programs of Customer Experience Academy into operating as a Technical Assistance Center (TAC) engineer in the Solutions Support team.
On a daily basis, Awais supports Cisco’s customers and partners when they face technical issues with VPN, which occur during initial configuration or when the service is down. In his team, it’s important to go beyond the fix – apart from solving the ticket, Awais goes deeper into root cause analysis. He gets to work with the whole spectrum of technical cases since the tool is not platform specific. One of the most important parts of Awais’ job is the personal impact. Being a TAC Engineer is a responsible job, many organizations and their people depend on TAC engineer’s job to ensure they’re operational. This work gives lots of satisfaction and fulfillment.
Cisco AnyConnect VPN
Being a TAC Engineer provides many learning opportunities. On the one hand, you get to have hands-on experience with the newest technology on the market. VPN AnyConnect develops fast, with new features being introduced regularly. As a TAC engineer, you get to work with them all. On the other hand, there’s a big value in working with customers directly. Cisco’s VPN technology is one of the market leading solutions, widely used among businesses. Awais gets to work with hospitals, police, schools, small startups, and big blue-chip companies, as well as support events such as the World Cup. He’s excited to see the future of VPN at Cisco – although it is already such a powerful application with many features, the plan is to grow it into a single multi-use security platform to unite tools from VPN to end-point security.
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