Cisco India Blog

Service Provider Business: Delivering Transformation through Innovation

March 24, 2015

“There are two mistakes one can make along the road to truth… not going all the way, and not starting”

– Buddha

I take great pleasure in welcoming all of you to our inaugural blogpost for India. We look forward to sharing with you our thoughts and the latest trends in the service provider industry.

The service provider segment across the world is currently going through a major transition owing to a few key emerging technology trends, and the change in India is even more pronounced, with social, economic and political factors playing a pivotal role. What are the factors driving this transition? What do service providers need to do to tap emerging opportunities?

The first, and, perhaps, one of the most critical elements that will bring in large-scale disruption to the business landscape, is the phenomenon of Internet of Everything (IoE). Based on the concept of connecting people, processes, data and things, IoE is expected to create $19 trillion in value over the next 10 years which gives service providers a tremendous opportunity to create value for both enterprises and consumers. The other factors that augur well for service providers are the increase in Machine-to-Machine (M2M) connections and proliferation of mobile devices. Proof of these factors at play can be found in the latest Cisco® Visual Networking Index™ Global Mobile Data Traffic Forecast for 2014 to 2019, according to which there will be 5.3 billion mobile users as well as 11.5 billion mobile-ready devices, including 8.3 billion personal mobile devices and 3.2 billion M2M connections by 2019.

From an India perspective the Digital India initiative announced by the government will transform the way we live through digitization. According to Cisco figures, IoE is estimated to create business value of up to $511 billion over the next decade in India. This includes $394.4 billion in the private sector and $116.2 billion in the public sector. With the government keen on involving private players in key areas such as National Optic Fibre Network (NOFN), it bears well for service providers, too.

Three critical factors will determine the extent to which service providers can capitalise on these transitions. They can:

  • Transform the experience: Deliver new experiences that add value to consumers.
  • Transform the business: Create new business models and revenue streams that allow service providers to bring innovative services to market at a faster pace.
  • Transform the architecture: An open architecture can create a platform of possibilities that will help service providers reduce operating expenses and increase revenues.

We at Cisco are proud to call this process, Transformation through Innovation.

We are undoubtedly witnessing a tectonic shift in how the service provider segment functions. And, while this shift comes with its own set of challenges, these are also exciting times for all stakeholders including enterprises, consumers and technology providers. It is Cisco’s ability to innovate and adapt that will determine what our collective future will look like.

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  1. hi All,

    Great platform for exchanging thoughts / ideas