Jitesh Gera

Customer Experience Specialist
Cisco Contact Center Sales

Jitesh is the specialist for Customer experience and Digital Transformation solutions. He leads the Cisco Contact Center Sales business for Australia and New Zealand.

Articles

Digital Transformation
When ‘sorry’ isn’t the hardest word

2 min read
Jitesh Gera - October 25, 2018 - 0 Comments

In 1977, Elton John scored a hit with the tune ‘Sorry seems to be the hardest word’, lamenting the difficulty of human relationships. In contrast, ‘sorry’ may be the…
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