Cisco Switzerland Technology Blog

Customer Collaboration Software (Contact Center) Release 10.5 available

Monday, 13 October 2014

Dear Swiss Cisco Community

Cisco is pleased to announce that Release 10.5 of the Customer Collaboration product portfolio has reached First Customer Shipment (FCS).

The Customer Collaboration 10.5 release continues to advance consistency across the portfolio, expands our efforts to simplify the contact center for improved total cost of ownership (TCO), and highlights continuous innovation and an on-going investment in product quality. Release 10.5 includes enhancements to the following products:

  • Unified Contact Center Express (Unified CCX);
  • Unified Workforce Optimization (Unified WFO);
  • Unified Contact Center Enterprise (Unified CCE);
  • Packaged Contact Center Enterprise (Packaged CCE);
  • Unified Customer Voice Portal (Unified CVP);
  • Unified Intelligence Center;
  • Cisco Finesse;
  • Cisco MediaSense.

What’s New in Release 10.5?
Download the high level PDF information document for more details here: Customer Collaboration 10.5

Cheers, Niema

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