Lee Phillips

Customer Experience Consultant
Sales

Lee is an experienced consultant providing clients with advice and guidance on Contact Centre optimisation, best practice and best use of technology, from defining strategy, evaluation and optimisation of contact centre technology. Lee has worked on both sides of the industry as a customer and as a supplier, underpinning all engagements is an ingrained belief in delivering the best possible Customer Experience and the most efficient Customer Journey.

Articles

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  Collaboration

  Analytics – What Next?

  2 min read

  Lee Phillips - January 5, 2016 - 0 Comments

  Analytics generates a return on investment when it helps you to persuade customers to buy more or stay longer. There is little point in analytics knowing that a customer is…

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  Collaboration

  Seriously! Not another analytics play?

  2 min read

  Lee Phillips - December 22, 2015 - 0 Comments

  For many people, a series of false starts led to scepticism regarding the role of analytics in Customers Experience. The principles were sound, but in practice it seemed too hard…

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  Collaboration

  Making Analytics a little more……..engaging

  2 min read

  Lee Phillips - December 18, 2015 - 1 Comment

  Last month I attended @EngageCustomer #CustomerEngagement Summit, where over 700 CX professionals gathered to share views on how artificial intelligence, the internet of everything, robotics and automation will change the…

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  Collaboration

  My Quest To Be In The Right Place, At The Right Time

  2 min read

  Lee Phillips - February 27, 2015 - 1 Comment

  It’s a cliché for sure, but my career has gone full circle, starting out in this field 20 years ago I didn’t think I would return to a technology company.

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