Personalization, one meal at a time
For Elia Herrera, executive chef of the popular Toronto restaurant Los Colibris, opening her restaurant was a labour of love.
“The inspiration was my grandmother, she taught me how to cook Mexican cuisine,” said Herrera. “The fact that I have the opportunity to bring memories and experiences from my childhood, it means a lot to me.”
The dining experience at Los Colibris is a reflection of Herrera’s focus on family. Each guest has a personal experience they will remember long after their meal is complete (and their photo is uploaded to Instagram).
For growing businesses like Los Colibris, extending these experiences beyond a customer’s on-site interaction can be a challenge. In an increasingly digital world, how do they stand out and build customer loyalty?