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Continued Customer Success: SOCAN and Takla Landing, British Columbia

- January 24, 2014 4:46 pm

Back in November, I shared some interesting case studies on customers who have benefitted from using Cisco technology. This year we have even more projects in the works, and plenty more stories to share, so I wanted to highlight two more Canadian organizations that have transformed how they operate using technology.

Whether your organization is looking to refresh your network or discover how video can bring together employees, these stories are a must-read.

SOCAN

The Society of Composers, Authors and Music Publishers of Canada (SOCAN) protects the rights of more than three million Canadian and international music creators and publishers. Given the large amount of members to communicate with and disparate offices in Dartmouth, Montreal, Toronto and Vancouver, SOCAN needed a solution to replace the aging network infrastructure and multiple telephone systems that did not allow for easy and cost effective communication.

SOCAN Photo

“People were not able to communicate very easily,” says Trevor Jackson, SOCAN director of IT infrastructure and architecture. “At the same time we were running out of office space. We needed to provide a more unified, productive environment to allow staff to work remotely.”

The solution? Using a Cisco Unified Computing System and Cisco Jabber, SOCAN employees are now able to access instant messaging, video, voice messaging, desktop sharing and conferencing right from the comfort of their own desktop. And an integrated call platform with single-number reach was implemented to make it easier for SOCAN employees to communicate while they’re on the road. Desktop video and instant messaging brought employees in SOCAN’s widespread offices together, and now they can collaborate and communicate seamlessly with SOCAN members.

Click here to read the full SOCAN case study.

Takla Landing

Access is one of the most widely experienced challenges facing the Canadian healthcare system. Given Canada’s vast geography, we see many sparsely populated areas and remote, isolated communities. One such place is the First Nations community of Takla Landing, British Columbia.

Takla Landing is a community where patients have traditionally been treated by nurses and nurse practitioners with infrequent visits from fly-in doctors. Community residents would often only have a chance to see their doctor once a month, which contributed to long wait times at the office. Now, with the use of Cisco’s TelePresence videoconferencing technology, patients are able to make contact with a physician over 1000km away and enjoy the same access to care as those in higher populated areas. TelePresence has reduced the amount of travel for patients and provided reliable, regular access to a physician for the community.

Read the full story on Takla Landing here.

Stay tuned for more stories on how we are working with Canadian organizations in the coming months.  If you’re interested in reading more customer success stories, visit the Cisco Case Studies page.

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