Malaysia can cultivate critical thinking and problem solving skills by embracing the power of mobile, visual, virtual and social at public and private academic institutions. These are essential components to integrate the spirit of innovation and creativity into the education system, driving the county towards fulfilling its developed nation vision by 2020. (more…)
On June 19, the Cisco Australia Partner Group hosted its 3rd Annual Trivia Night in proud support of the Special Olympics. A Gold Partner of Special Olympics Australia, Cisco is thrilled to announce that thanks to the 270 attendees from Cisco and our partner community, a mammoth $13,500 was raised and will be going to provide Special Olympics athletes with meaningful sports programs delivered within a supportive environment where people with an intellectual disability are accepted and can feel proud.
The night kicked off with a warm welcome from Special Olympics athletes including Andrew (softball), Garth (swimming), Beth (gymnastics), Bernadette (ten pin) and Gabrielle (athlete leader). We were also very pleased to have Andrew share his personal story on the skills he’s developed as he strives to win medals and the fun he’s had making friends. Having all the athletes join us for the evening made the event even more special and it was great to recognize some familiar faces from last year’s trivia night too!
Last week Cisco announced partnering with Flinders University on several strategic initiatives, further strengthening our investment in education. Flinders University, based in South Australia, will be the host of a new academy in the campus’ Tonsley Park building. Here, Cisco staff will teach and train students in new and emerging technologies and latest developments in the digital space. This training will be able to be taken as part of students’ degree pathways.
Flinders already has a reputation as an emerging leader in the provision of digital health services and cyber security expertise. The agreement between the university and Cisco has led to the development of one of the world’s fastest Wi-Fi networks, which will lead to a huge new range of opportunities for students, staff and researchers.
“An unforgettable experience” that was how Michael Anggaputra and Dewan Saelhin, the winners of the APAC NetRiders Challenge from Australia’s University of Technology Sydney, described the competition and their all-expenses paid trip to the United States. (more…)
Earlier this week, our partner Internode announced that the unveiling of the AdelaideFree Wireless network with the Adelaide City Council and the South Australian Government. The initiative, made possible by the deployment of nearly 200 Cisco Wireless-N Outdoor Access Points, provides free wireless internet to more than 30,000 people across central Adelaide each day.
Since winning the $1.5 million contract with the Adelaide City Council last August, Internode has rolled out the Cisco wireless access points across the entire Adelaide central business district, including 10 mobile access points to utilise at special events.
Wow! Cisco Live! 2014 in Melbourne was officially the largest Cisco Live! we have ever had in the A/NZ region. 4,275 customers, partners, analysts, press, exhibitors and employees registered for the event, which took place at the Melbourne Convention and Exhibition Centre last week.
Running parallel with the general program was a dedicated stream for media where we showcased a range of customer case studies, held panel discussions on a range of topics from Internet of Everything (IoE) to cloud, and presented Cisco’s vision for the future.
Some of the highlights of the press program include:
Considering all the hype around the cloud, it’s easy to forget that we live in a world of many clouds. Today at Cisco Live! In Melbourne we hosted a panel moderated by Sam Gerner, Cisco’s Director for Cloud Strategy and Partners.
Joining Sam Gerner at the event was (pictured here):
- Jeff Spagnola – Vice President, Worldwide Cloud and Managed Services, Cisco
- Jerome Barrientos, CIO for KinCare Home Care Services, a customer of Cisco’s which has migrated to the cloud
- Marika Fiorini, Group Executive of Channel Sales, Amcom.
- John Manville, Senior Vice President for IT – Global Infrastructure Services at Cisco
Sam and the panellists had an engaging discussion on the future of cloud. The Internet of Everything (IoE) is driving an unprecedented explosion in connectivity and cloud is the key delivery system that makes it all possible. (more…)
Women are making a significant impact on business today and at Cisco we love to celebrate not just the inclusion, but the empowerment of women in technology. That’s why at Cisco Live Melbourne we launched the Cisco Empowered Women Network.
The Cisco Empowered Women Network is a global community of highly motivated professional women who connect at Cisco Live events globally and throughout the year to exchange thought leadership and grow their careers.
The launch event at the Melbourne Convention & Exhibition Centre saw leading women share their stories. The speakers were inspiring and the vibe in the room during and after the talks was one full of energy. (more…)
The National Safety Agency is Showcasing how the Internet of Everything is supporting Emergency First Responders
If there’s one situation people need fast, reliable communication, it’s in an emergency. We’re not talking about an ‘oh no, I forgot to email that document to my boss’ emergency, we mean one where there’s a threat to human life and health. That’s where the Emergency Services Integrated Communications (ESIC) vehicle comes in. (more…)
Customer contact and customer service has seen signiﬁcant changes over the past decade. Some changes are highly visible, such as the use of social networks (primarily Twitter) for businesses and their customers to speak to one another to resolve problems quickly.
Other changes are less visible for the end-customer, but are just as significant on the impact they have on the level of service the customer ultimately receives. One such example is the introduction of IP-based contact centres, which has resulted in new ways to engage with customers, making it possible for businesses to increase customer satisfaction and loyalty while reducing costs.
We call this Contact Centre-as-a-Service (CCaaS) and it transforms simple phone transactions to rich interactions that use voice, web, email, and video to provide personalised, customer-centric services.
Yesterday at Cisco Live!, we announced a partnership with Optus Business to launch CCaaS for Optus Business’ customers. This is a first for an Australian telecommunications provider. Optus Business’ CCaaS is run through the Cisco Hosted Collaboration Solution (HCS) platform. (more…)